Title: Medicare Training Director
Location: Baltimore, MD (Open to remote)
Apply to: email@example.com
APV Background: Since its inception in 2007, APV has delivered on over 70 prime contracts supporting large legacy refreshment efforts, Cloud migrations, full lifecycle IT Systems development, and innovative Education, Outreach and Training projects. Over the years, APV staff has implemented IT solutions for a broad range of federal customers. APV is seeking a Medicare Training Director to join our team supporting our federal customers.
Oversee all aspects of Instructional Design and Training Program Development for a large, fast-paced, and highly visible program focused on developing content and training products for customer service personnel for a large, 24x7 multi-channel call center with several thousand agents located at various sites. Apply in-depth knowledge of Training and Instructional Design and call center operations to develop and implement innovative training solutions.
Apply in-depth knowledge and experience managing Training and Instructional Design programs to identify and assess the training needs of the customer service representatives and evaluate training effectiveness. Develop overall training strategy and annual project plan based on client needs. Work with project leadership, curriculum managers, instructional designers, and training evaluators to guide the overall strategy. Use knowledge of industry trends and advancements to enhancing training products, taking into consideration different styles of training (e.g., e-learning, instructor-led, gamification, multi-modal). Lead a cross-functional team interfacing directly with government clients, and multiple contractors.
Minimum Required Experience
Additional Preferred Knowledge
About A P Ventures
A P Ventures is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Minorities/Females/Veterans/Disability candidates are encouraged to apply. Qualified military veterans are encouraged to apply.
Email Us: ATDMaryland@gmail.com
Address: PO Box 2524 • Ellicott City, MD 21041
ChIP Code: CH2030