Performance Consulting Basics: How to Avoid Solving Non-Training Problems with Training Solutions

  • Thursday, July 14, 2011
  • 5:30 PM - 8:00 PM
  • UMBC Technology Center 1450 South Rolling Road - 3rd Floor, Cafeteria - Halethorpe, MD 21227


5:30 PM - 6:00 PM Registration
6:00 PM - 6:30 PM Networking
6:30 PM - 8:00 PM Program/Q&A
Registration is closed
Training managers and trainers are often asked to solve business problems through training.  Unfortunately, many business problems have root causes that training cannot fix; not completely anyway.  But it's difficult to say "no" as many business leaders "don't want to hear it".  So we are in a tough spot - either get labeled as difficult to deal with or deliver a solution that fails. 
Join Mick Magill and learn an approach to engagement that moves away from 'solution' toward 'problem', where you will have a better chance to bring up other root causes and appropriate solutions.  In this session, participants will learn how to apply the principles of performance improvement to:
  • Move the conversation from ‘solution’ to ‘problem’
  • Analyze needs properly
  • Present root causes
  • Sell your solution
Mick Magill has been supporting organizational change for over 20 years.  He specializes in preparing end-user populations to operate in new work environments supported by new technology.  He has also managed global training groups located on 4 continents.  Mick has earned the CPT and SPHR certifications.

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Address: PO Box 2524 • Ellicott City, MD 21041

ChIP Code: CH2030

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